New Zealand's home of radio control
Terms & Conditions
FREIGHT & DELIVERY POLICY
If an order is placed with varying dispatch times for products then the later dispatch time will be adhered to unless stipulated by management or the client with an additional freight cost. It is recommended that if orders are to be receipted within the advertised dispatch time then multiple orders are to be made to coincide with the dispatch time frames for each product. We will ensure that your order will be dispatched within the time frame stated, we do not accept responsibility for CourierPost, Castle Parcels, New Zealand Post or any other third party delivery. The dispatch time-frame is the period in which your order should leave our warehouse and does not include the day of ordering and is a business day measure being Monday to Friday. The dispatch time-frame is measured as commencing the day after a credit card order has been placed or the day after the bank deposit has been confirmed in our account for manual bank deposits. Some of our delivery methods require signature so it is strongly recommended for deliveries to be made to street addresses and addresses that are occupied during the day whether it be residential or business to avoid any delays. Parcels can not be delivered to a PO Box and all orders sent to a business address require the business details otherwise the courier companies will not deliver. If Parcels are returned to our warehouse as either no address in insufficient address details then the re-sending cost of freight will apply and must be paid by the purchaser before the item gets resent.
RCNZ offers a flat freight of $5 for the majority of its products. In some cases oversize products have a freight cost of either $25 or $50, this increased freight cost is noted on all products that vary from the $5 freight charge. RCNZ does not charge Rural Delivery fees.
RCNZ ships all over the world. All payments must be in the form of New Zealand dollar currency. In most cases we offer International Airmail Parcel Post or International Economy Parcel Post, both these options do not offer a tracking service. Under no circumstances will we falsify invoices or shipping labels. Customer is responsible for any applicable taxes, duties or custom fees. Inquiries regarding possible fees should be directed to your local authorities. Refused packages will affect your return credit. Please send payment in the form of an International Money Order in New Zealand dollars or use your credit card. If payments are made by telegraphic transfer then ensure that all bank cost are covered included the receiving cost with our bank usually NZD25. Please do not request that we falsify invoices or suppress tariff codes or country-of-origin information. RCNZ has the right to either decline an international order based on insufficient freight or offer a quote of actual freight costs of which can be accepted by the customer and charged to the customer before the goods are shipped. International orders made by credit card may be requested to obtain an authorisation code from their bank for the transaction, this verifies the transaction as being genuine and limits RCNZ of the risk of fraud by use of stolen credit cards. Please do not be offended if we ask for this information. Without confirmation of the authorisation code your order will not be dispatched from our warehouse.
Some products sold by RCNZ are prohibited for export, these products can include batteries, paints, solvents, dopes, rockets, fuels and likes, it is the responsibility of the purchaser to enquire first to ensure that the purchased items can be sent, NZ Post Prohibited Items web page would be a good source of information or their free phone 0800-501-501 FREE. If a product has been sent from New Zealand it has been accepted by our customs and released for export sales, if any items have been removed due to confiscation from the purchasers countries customs the liability will be with the purchaser and not RCNZ. No replacement product can be offered to cover actions taken by the purchasers countries customs or Government Department.
PRODUCT STOCK LEVELS & $1 DEALS
RCNZ's stock level system is updated weekly and sometimes over sales can occur especially with Special Newsletters. If multiple sales are received and a product is oversold then the over sales will be notified by e-mail and refunded in full. This also applies to Facebook Specials where sales exceed stock levels, the sale will be allocated in time order and full refunds will be made if oversold, no rain-checks. Dollar deals can also be an end of line and can consist of just one item, if an over order is made then a refund will be made for the balance. $1 Deals are a final sale and no refunds are accepted on these products.
ORDER CANCELLATION FEE
If an order has been paid for by credit card and is requested to be cancelled before it is dispatched there is a cancellation fee that applies. The fee is 5% of the sale or a minimum of $5 which ever is the greater. This fee covers the merchant cost that RCNZ has been charged for the original purchase and also the refund. Orders will also be cancelled without notification if direct deposit is selected and no payment is made within three business days.
Lay-bys are accepted for a maximum term of 12 weeks. Once the first payment has been made this constitutes an agreement to complete the purchase. Any cancellation of a lay-by forfeits any monies paid to RCNZ, any refunds are at the discretion of the company.
The checkout currency is New Zealand Dollars and all prices include Goods and Services Tax (GST).
Goods can be returned to RCNZ for a full refund if you are dissatisfied with the product or the product did not work as per advertised. It is important to note that returned goods will only be refunded if they are received back in the original condition they were purchased in which includes any bags, boxes and header cards and must be returned within 30 days of the purchase date. The return freight cost & packaging is the responsibility of the purchaser not RCNZ.
SECURITY OF YOUR LOGIN
You are responsible for keeping your login information, including your email address and password, secret and secure. Without limiting the foregoing, you agree not to permit any other person to use your user name or membership and not to disclose, or provide to any other person, your password, email address, date of birth or any other information in connection with your membership that may allow them to gain access to your membership.
You agree, through your use of this service, that you will not use this forum to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violation of any law. You agree, by logging in to this forum, that you will not knowingly subvert the functionality of the forum system. This includes any action that manipulates the underlying software application or other technologies in order to interrupt the service, access information or otherwise derive results that are not part of the intended purpose of this discussion forum. We consider such actions "malicious misuse" and we reserve the right to revoke membership of the forum and take appropriate legal action if at any time we suspect any user of having such intentions.
By purchasing a product through RCNZ automatically registers you to our newsletter. Ours newsletter provides information around new products, special deals, discounted freight periods, Facebook links and any other material that relates to RCNZ or the parent company RS3 Group Limited. You can e-mail us if you choose to unsubscribe from the newsletter or you can click the unsubscribe link on the bottom of a newsletter.
SCRATCH AND DENT
Scratch and Dent products are sold as either returned items, damaged items or damaged boxes. Scratch and Dent purchases are non-refundable and are sold in good faith with no warranty or guarantee covering the product. Any purchases made through Scratch and Dent are non-refundable.
All content on the RCNZ web site, including art work, graphics, images, screen shots, text, music, digitally downloadable files, trademarks, logos, product and character names, slogans, and the compilation of the foregoing ("Content") is the property of RCNZ and its licensors, and is protected under international trademark, copyright and intellectual property laws. Third party content, including trademarks, trade names, characters, and trademarks and copyrights is the property of the third parties that market or license that content, and is used by RCNZ subject to licence, or subject to the fair use provisions of international trademark law. Users of the RCNZ web site are forbidden to misuse any RCNZ content or any third party content that appears on the web site.
RCNZ makes no representations about the reliability of the features of the RCNZ web site, and disclaims all liability in the event of any service failure. You acknowledge that any reliance on such material and/or systems will be at your own risk. RCNZ makes no representations regarding the amount of time that content on its site will be preserved.
When you create an account with RCNZ you need to provide some personal information, such as your name, email address, and mailing address. RCNZ uses your email address to provide you with promotional material so you can be kept up to date with new products and website enhancements. If you choose not to receive this information you may not receive special offers that could be of value to you. RCNZ will not sell, rent or trade the personal information you provide online.
All refunds are made at the full discretion of the RCNZ management. All refunds due to no stock will be made at 100% including freight, any refunds for international orders will be made in full but RCNZ has no liability for the difference in exchange rates when credits are made back to credit cards or any bank fees or credit card fees that may be charged.
RCNZ is proud of the products and services we are able to provide and hold a high commitment to quality. If you are not happy with the product you have received from us please email firstname.lastname@example.org quoting your order number and the nature of your concern. We will contact you within 24 hours of receiving your email.
CHANGES TO OUR TERMS AND CONDITIONS
RCNZ reserves the right to change our terms and conditions at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
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Review of the Month
THE DJI MAVIC PRO
This drone is no mere evolution; it’s a revolution. Is it absolutely perfect? Tough to tell with just a few flights and without fully dialing in and tweaking all the controls. But the only potential flaw we could come up with were the sticks. With everything else on the system folding down into tiny proportions. Mind you, DJI has somewhat spoiled us. Their products have consistently performed superbly out of the box, and the Mavic Pro does the same – only with more features. [RCGroups Review]