Q: How do I place an order with RCNZ ?
Once you have added your products to your shopping cart you can choose to checkout by selecting the CHECKOUT button below your order details
Q: What type of payments do you accept ?
Online we accept Visa, MasterCard or direct bank deposit, if you prefer to order offline then you can printout your checkout page and send to our physical address along with a cheque for payment
Q: Do you accept cheques ?
Yes we do, we suggest as in the above question that you send a copy of the checkout page along with your cheque to our address which can be found on the CONTACT US page
Q: What does 'Bank Payment' mean ?
Bank payment is where you credit the money direct to our bank account, this can be done either by using your internet banking or by physically banking through any Westpac branch throughout New Zealand
Q: If I have difficulty while purchasing with a Credit Card, how do I know if my order has been processed ?
You will know that your order has been received when you receive an Order Confirmation e-mail. If you are not sure we suggest you contact us at firstname.lastname@example.org for verification
Q: If I forgot my login details and password, how do I access my account ?
Your login details will always be your e-mail address, if you do forget your password then on the MY ACCOUNT page on the website you can request for your password to be e-mailed to you
Q: How do I change my address ?
When you proceed to checkout it will ask for your address details every-time, this is where you can make changes to your address
Q: If I don't receive e-mail confirmation what should I do ?
We would suggest you make contact with us through email@example.com sometimes there may be delays due to server outages or delays from your ISP (internet service provider, i.e. Xtra, Vodafone, Snap etc)
Q: How will you ship my order ?
Most orders will be shipped with CourierPost or Castle Parcels, some situations we will use New Zealand Post Parcel Post as it can arrive quicker to certain destinations compared to Couriers. Orders that have been sent via CourierPost or Castle Parcels can be tracked once sent from their websites
Q: How much will shipping cost ?
Shipping is a flat freight rate of $5 per order, it doesn't matter how much you order it will always be $6
Q: What is your return/exchange policy ?
We will always do right by the customer. If you are not happy with the product then we will refund or exchange it as long as we receive it back in its original packaging and of course unused. If a refund or exchange is requested it is for the product value not including the freight.
Q: My product doesn't work what should I do ?
First thing you must do is contact at firstname.lastname@example.org to explain the issue. If it is a manufacturers problem then we will either exchange the product or refund if we no longer stock it. It is important that you do not try to fix the problem without our consent as if it is returned to us we will be unable to claim the manufacturers warranty as it has been tampered with
Q: Do you ship to a P O Box address ?
Not always, most of RCNZ orders would be sent out by Castle Parcels which are unable to be delivered to a PO Box, we always recommend to send to a physical address as the service we pay for is a delivery to you rather than a pickup from a box.
Q: What happens if my connection fails in the middle of an order ?
If you don't receive an Order Confirmation e-mail you will know that your order has not been completed, if you do require verification of this then e-mail email@example.com